Websites infected, no response from Support

Hello, I’ll keep this short and to the point.

I have purchased the premium version of the AIOS plugin to protect my websites from malware redirects.
Unfortunately they were still infected later on and I have been trying to contact support for the past 2 days via their email and their premium support form.

I urgently need this issue resolved and I have not been receiving any answers.

Please tell me if anyone has had a similar experience to mine and how you worked around the issue.

Thank you for reading.