Hi.
We're sorry you are having problems. I'd be happy to answer your questions. Can you help me by answering some so I can give you better answers?
a. You mentioned purchasing Wordfence. If you are a premium customer, were you aware you get premium support at http://support.wordfence.com?
b. Can you attach a screenshot of your complete options page when you open a ticket at the above url?
c. If you are using country blocking, I'll need to see a screenshot of that page.
d. Lastly, screenshot your scan page, specifically the scan results section.
Thanks and I look forward to working with you in the premium support system.
tim